Privacy Policy
Last updated 24 October 2026
All Tails Pet Care is a small, family-run pet sitting business in North County San Diego. This page explains what information we collect when you contact us, what we do with it, and how to ask us to delete it. We do not sell your information to anyone, and we never will.
What we collect
When you fill in a form on this website, you choose what to tell us. The forms ask for:
- Your name
- Your email address
- Your phone number, if you give one
- Your zip code, if you give one
- The kind of care you are looking for
- Anything you write about your pet, which may include their name, species, age, medications and health conditions
If you call or text us instead, we have whatever you tell us and your phone number.
Once you become a client, we also collect what we need to care for your animals: your address, your veterinarian's details, your emergency contact, feeding and medication instructions, and how to get into your home.
What we do with it
We use your information to reply to you, to quote and schedule care, to look after your animals properly, and to send invoices. That is all.
We do not sell your information. We do not rent it, trade it, or hand it to advertisers. We do not add you to a marketing list unless you ask us to.
Who else sees it
A few companies handle information on our behalf because we are too small to run our own systems:
- Formspree receives what you type into our contact forms and emails it to us. They keep a copy for a limited period.
- Google Workspace hosts our email, so anything you send us is stored there.
- Netlify hosts this website and keeps standard server logs, which include visitors' IP addresses.
- Google Fonts supplies the typefaces on this page, which means your browser requests files from Google when the page loads.
Our caregivers see the information they need to look after your pet. Nobody outside the business sees it, except in the situations below.
Veterinary and emergency situations
If your pet needs veterinary attention while in our care, we will share what the vet needs to know. That is the whole point of the authorization on your intake form, and it is the one circumstance where we will pass your details to someone else without asking first, because there may not be time to ask.
We may also disclose information if the law requires it.
Photographs
We take photos of your pet during visits and send them to you. We will not publish a photo of your animal, your home or your family anywhere public without asking you first. If you have given permission and later change your mind, tell us and we will take it down.
How long we keep it
If you enquire and do not become a client, we keep your message for about a year in case you come back, then delete it.
If you are a client, we keep your records while you use us and for a reasonable period afterwards, so that your pet's history is there if you return. Invoices and payment records are kept longer because tax rules require it.
Keys and home access
Where we hold a key or an entry code for your home, we store it separately from your name and address, and only the caregivers assigned to you have access. When you stop using us, we return your key or delete your code.
Your choices
You can ask us at any time to:
- Tell you what information we hold about you
- Correct anything that is wrong
- Delete your information, subject to records we are required to keep
- Stop contacting you
Email info@alltailspetcare.com or call (619) 885-1124 and we will deal with it. There is no form and no process. You are asking a person.
Children
This website is meant for adults arranging care for their animals. We do not knowingly collect information from anyone under 13.
Security
We protect your information with the care you would expect from a small business, but no website or email system is perfectly secure. Please do not send us payment card numbers, bank details or other financial information through the contact form or by email.
Changes to this policy
If we change how we handle your information, we will update this page and change the date at the top. If the change is significant and you are a current client, we will tell you directly.
Contact
Questions about any of this go to Morgan Redford, who owns the business and reads the email herself.
info@alltailspetcare.com
(619) 885-1124
North County San Diego, California